Virtual Checkout™: Streamlining Patient Discharge Through Telehealth Innovation

Why Virtual Checkout™? - The new Honickman Center at Jefferson Health was designed to allow for checkout occur in the room, creating a more patient-centered experience Approximately 600 Virtual Checkout™ sessions per day - Virtual Checkout™ (VCO) is an alternative to allow for the patientcentric experience but with a more efficient staffing model Remote VCO agents can service patients in multiple clinics at the same time - Can seamlessly deliver care and checkout experience in patient’s preferred language 8.5% of patient visits with non-English primary language (patient seen at Honickman Center