Users’ Satisfaction Level with Universal DesignStrategies: A Case Study of Barracuda BeachResort, Eti-Osa, Lagos

This study aimed to evaluate the satisfaction level of users with universal design strategies implemented at Barracuda Beach Resort, in Eti-Osa, Lagos State, Nigeria, with the notion of pinpointing areas for improvement, towards promoting inclusivity in the establishment of leisure facilities in the study area. The research is a case study that adopted quantitative research approaches to collect, analyse and present data, with purposive sampling as the sampling method. A sample size of 44 was derived from the number of rooms of the resort which is 50. Data was obtained with a structured questionnaire from 31 respondents made up of staff and guests. The data were analysed by descriptive and inferential statistics using statistical product and service solutions software (SPSS). The findings were presented descriptively in themes with tables. The results indicated that while most of the users were satisfied with the universal design strategies implemented at the resort, a small number of them expressed uncertainty on their satisfaction level, while a few signified dissatisfactions with provision of different means of access. Suggestions made include: raising awareness on the significance and benefits of incorporating universal design strategies into the planning of recreational facility and enforcing accessible design guidelines in the development of resorts to ensure usability for all individuals, particularly individuals with disabilities, thereby promoting social inclusivity in leisure facility development. The research provides a blueprint for developing resort settings that prioritize the needs of all user groups ensuring they are secure, safe, inclusive, resilient and sustainable in line with the objective of the 11th target of the 17 sustainable development goals.