The next evolution of CX delighters in an airport

The panel explores the next evolution of 'CX delighters' within the airport food and beverage ecosystem, presenting key takeaways from extensive research conducted across select US airports and highlighting elements that can transform routine dining into memorable experiences. Insights reveal how airports can enhance customer journeys through personalized digital touchpoints like pre-trip menu previews and real-time updates, and showcase opportunities for using AI technologies, such as digital avatars, to provide tailored recommendations, anticipate traveler needs and create seamless, engaging interactions that drive loyalty and elevate the travel experience.