Measuring User Engagement in Digital Health Interventions: A Narrative Review

User engagement (UE) is a critical determinant of the success of digital health interventions (DHIs), influencing user adherence, sustained participation, and health outcomes. However, inconsistencies in measuring UE, due to its multifaceted nature, pose significant challenges in DHI research. This narrative review synthesizes existing methods for measuring UE and categorizes them into three key dimensions: behavioral, cognitive, and emotional engagement. Common measurement approaches include self-report measures, cognitive measures (e.g., eye-tracking, EEG), and interaction-based measures (e.g., session duration, app usage logs), each with inherent strengths and limitations. To address these limitations, mixed-method approaches are recommended for comprehensive evaluations. Based on these findings, this review proposes an integrative framework that distinguishes between system engagement and intervention engagement and aligns UE dimensions with relevant measurement strategies and intervention goals. This framework provides a holistic approach to UE assessment, ensuring greater consistency in measurement and improving the evaluation of engagement in DHIs.

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Publication Details

Journal
Journal of the Association for Information Systems
Published
2025-08-15
Primary Topic
Digital Mental Health Interventions
Type
article
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article

Measuring User Engagement in Digital Health Interventions: A Narrative Review

Journal of the Association for Information Systems
Digital Mental Health Interventions
article

Measuring User Engagement in Digital Health Interventions: A Narrative Review

article en

Abstract

User engagement (UE) is a critical determinant of the success of digital health interventions (DHIs), influencing user adherence, sustained participation, and health outcomes. However, inconsistencies in measuring UE, due to its multifaceted nature, pose significant challenges in DHI research. This narrative review synthesizes existing methods for measuring UE and categorizes them into three key dimensions: behavioral, cognitive, and emotional engagement. Common measurement approaches include self-report measures, cognitive measures (e.g., eye-tracking, EEG), and interaction-based measures (e.g., session duration, app usage logs), each with inherent strengths and limitations. To address these limitations, mixed-method approaches are recommended for comprehensive evaluations. Based on these findings, this review proposes an integrative framework that distinguishes between system engagement and intervention engagement and aligns UE dimensions with relevant measurement strategies and intervention goals. This framework provides a holistic approach to UE assessment, ensuring greater consistency in measurement and improving the evaluation of engagement in DHIs.

Journal of the Association for Information Systems
Worcester Polytechnic Institute (US)
Openalex Percentile: Top 43%
Digital Mental Health Interventions
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Measuring User Engagement in Digital Health Interventions: A Narrative Review · Journal of the Association for Information Systems (2025) | TGRS Research Map | TGRS