The Impact of Intelligent Process Automation on the Future Workplace for Employees in the Financial Sector

This study explores the transformative effects of intelligent process automation on the workplace within the financial sector, focusing on employee experience and user acceptance of automated systems. As financial institutions increasingly adopt smart technologies, the impact on employees' work lives and user experience becomes significant. The research identifies key components of intelligent process automation—pragmatic factors, hedonic factors, and relational elements—that influence employee interactions with technology. Using a focus group, the study reveals that while intelligent process automation enhances efficiency and reduces errors, it also necessitates a cognitive shift in career planning, making the employees more aware of and focused on the future workplace. The findings underscore the importance of involving employees in the design phase of automation to ensure successful adoption and trust. The research provides valuable insights for financial institutions aiming to optimize resource utilization and drive digital transformation while maintaining a positive and productive workplace environment.