Enhancing FAQ System with Generative AI

The Centre for Applied AI collaborated with the Oakville Public Library to create a conversational AI chatbot to support frequently asked questions from patrons and guests using natural language processing capabilities. Learn more about how the chatbot leverages generative AI to bolster its decision making prowess and elevate the provision of accurate, contextually relevant information to users.

Publication Details

Journal
SOURCE Sheridan's Institutional Repository (Sheridan College)
Published
2024-10-23
Primary Topic
AI in Service Interactions
Type
article
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article

Enhancing FAQ System with Generative AI

SOURCE Sheridan's Institutional Repository (Sheridan College)
AI in Service Interactions
article

Enhancing FAQ System with Generative AI

article en

Abstract

The Centre for Applied AI collaborated with the Oakville Public Library to create a conversational AI chatbot to support frequently asked questions from patrons and guests using natural language processing capabilities. Learn more about how the chatbot leverages generative AI to bolster its decision making prowess and elevate the provision of accurate, contextually relevant information to users.

SOURCE Sheridan's Institutional Repository (Sheridan College)
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AI in Service Interactions
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Enhancing FAQ System with Generative AI · SOURCE Sheridan's Institutional Repository (Sheridan College) (2024) | TGRS Research Map | TGRS