DIFICULTADES ASOCIADAS EN EL USO DE CHATGPT DESDE LA PERSPECTIVA DEL ESTUDIANTE

The use of artificial intelligence has been increasing in various areas, including education. In this study, we focus on analyzing the difficulties associated with the use of chatGPT from the student's perspective. In this study we used a mixed methodology, which combines quantitative and qualitative data collection. To collect quantitative data, a focus group and a questionnaire were conducted with a representative sample of students who have used chatGPT in their academic activities. The questionnaires included open-ended questions about chatGPT. In addition, a descriptive and correlation analysis was carried out, and, through an exploratory factor analysis, a satisfaction study was carried out, SPSS version 29 was used. The results showed that a high percentage of students reported having experienced difficulties when using chatGPT. Additionally, some students expressed frustration with the lack of customization and chatGPT's inability to adapt to their individual needs. Finally, this study reveals that the use of chatGPT in educational settings faces significant difficulties from the student's perspective. These difficulties include inadequate understanding of instructions, inconsistent responses, and lack of personalization to fit individual student needs. The difficulties experienced by students when interacting with ChatGPT in educational settings show a general level of non-satisfaction.