Dealing with acting out situations : A qualitative study of employees within LSS’s experiences of acting out situations

The aim of this study was to examine how care staff in LSS perceive and handle challenging situations and behaviors. The study also aimed to explore the various tools and strategies used by the staff to manage these situations and emphasize the importance of communication and collaboration in dealing with challenging behaviors. The study was conducted by qualitative research with semi-structured interviews. Eight respondents working in LSS facilities participated in the study and shared their experiences with challenging situations. Through a thematic analysis of the collected data, three main themes were identified: Being adaptable and flexibel, Multifaceted tool and strategies.The study's findings indicate that communication, approach, and collaboration are crucial factors in managing challenging situations in LSS facilities. The respondents emphasized the significance of using various tools and strategies to manage these situations. By being attentive to the needs of the residents and maintaining an open dialogue, the staff can create a safe and positive working environment for both themselves and the residents. Key words: Acting out situations, respond, LSS, stress, challenging behavior