Un chatbot apoyando la enseñanza de programación de computadoras

In the educational sector, technological tools that are immediately available at any time of the day are required, so conversational assistants are the ideal tool to support the learning process of students by helping them to resolve doubts and access specialized information. This project describes the creation of a chatbot in Google's Dialogflow platform integrated with the Telegram messaging application to assist in the learning of computer programming. Chatbots are approached from their definition, history, and applications in education with the purpose of developing a specific chatbot for the community of the UAEM Texcoco University Center to be used as a tool for consulting information and answering questions. The spiral model of design was used, considering the vocabulary used by the students, which was analyzed with Lancsbox, three instrument for data collection were carried out and validated with statistical tests, the first test is the Cronbach's Alpha Coefficient, which was applied to the test applied to both teachers and students to evaluate the opinion of usability and performance of the conversational agent. Four research hypotheses were raised, which were evaluated with the second statistical test: Student's - T test. The hypotheses were tested with the sample data and the results obtained allow accepting the hypotheses formulated, so it is concluded that the conversational assistant is perceived as a tool that provides support for learning computer programming. The chatbots are an example of application of new tools in the educational sector, the use of this assistant makes possible the interaction of the student as if they were in tutorials with teachers, so that the assistant is an innovative personalized application as a reference of information oriented to the learning of specialized topics.