Low-Code/No Code Approaches to ERP Systems Customization

Introduction The implementation or customization of ERP systems remains complex processes with high failure rates. As part of ERP customization, there is often a need to implement new functionality or changes within an ERP system that require programming. LCNC is a tool that promises to lower the cost of programming by being able to code and develop via a drag-and-drop interface, pre-built templates, and visual representation. As LCNC tools are emerging, understanding their usefulness is crucial, as it can improve the customization process of ERP systems. Research Question The main research question is the following: What factors determine whether Low-Code/No-Code is useful or not useful for ERP customization? Method An exploratory survey was chosen as the research strategy and semi-structured interviews were conducted with six ERP consultants to gather their experience and perception. Thematic analysis was applied on the collected data to categorize them and identify emerging themes. Results The themes that emerged that LCNC can provide are Agility, Accessibility, Insight, Modularity, Efficiency, and Innovation in ERP customization. However, the themes Constraints, Resistance, Complexity, and Incompatibility emerged as limitations. Discussion This study is of significance for organizations and developers to consider the use of LCNC in ERP customization. It should be noted that the findings are not generalizable, as only six ERP consultants participated in this study. More studies are recommended to strengthen the findings by including more participants. Future studies are recommended to evaluate the importance of these factors in ERP customization.