Business intelligence and analytics maturity in public healthcare digital transformation

Public hospitals have been facing dramatic challenges and changes in recent years, particularly due to the pandemic. They have quickly adopted various information technologies to improve healthcare efficiencies and to make timely informed decisions. Nevertheless, it still lacks strategic planning and guidance in making transformational changes at public hospitals, for instance, the powerful Business Intelligence and Analytics (BI&A) systems or tools based on the largely available e-health data. This study aims to identify the key BI&A maturity factors, which can then be referred for both short-term improvements and longterm planning along the digital transformation roadmap. An in-depth case study is carried out with semi-structured interviews with the key stakeholders, including: technical staff, power users, leaders, and end users. The outcomes are to identify key maturity factors for general guidance to improve BI&A capabilities in public healthcare.