Aplicando KMoS-SSA como estrategia de gestión del conocimiento y enfoque sistémico para la conceptualización de soluciones

The cognitive era represents a transformation in which knowledge and intelligence, both human and artificial, drive innovation and development processes. In this context, cognitive ecosystems enable the integration of data, advanced technologies, and human skills for intelligent decision-making. These ecosystems define the domains in which decisions are made, and actions are taken to address problematic situations. However, conceptualizing and designing solutions for these complex ecosystems is challenging due to the multiplicity of factors, ambiguity, dynamism of the environment, and the vastly quantity of tacit knowledge. This article describes the application of the KMoS-SSA methodological framework to two real cases with characteristics of informally structured complex domains. The strategy is designed to guide the conceptualization and specification of solutions using knowledge management and systemic thinking. The objective of the article is to show how, through the KMoS-SSA methodological strategic framework, two significantly different challenging situations were able to develop desirable, viable, and effective solution proposals that addressed the needs of both domains.