ОЦІНЮВАННЯ ГНУЧКОСТІ БІЗНЕС-ПРОЦЕСІВ ТРАНСПОРТНО-ЛОГІСТИЧНИХ ПІДПРИЄМСТВ

Enterprises in Ukraine, including transport and logistics companies, are forced to adapt their operations to constantly changing market conditions, crisis situations, military operations and unstable resource supplies. In such circumstances, the ability of an enterprise to quickly adapt and continuously improve business processes becomes a critical factor for its survival and competitiveness in the market. Business process flexibility is defined as the ability of an enterprise to respond quickly and effectively to changes in the external environment without reducing productivity and quality of service. To date, a wealth of theoretical and practical experience has been gained on the concept of flexibility, its types and certain recommendations for ensuring it. However, there is a need to develop new methodological approaches to assessing flexibility that would not only reduce the risks associated with unstable conditions, but also increase the efficiency of decision-making and ensure proper integration with suppliers and customers. The importance of this issue also lies in the fact that the lack of appropriate methods for assessing the flexibility of business processes significantly hinders the ability of enterprises to identify and respond to problem areas in a timely manner. The article proposes a new methodological approach to assessing the flexibility of business processes of transport and logistics enterprises, which takes into account three main aspects: characterisation of the flexibility incentive, direct assessment of process flexibility, and strategic decisions to achieve and ensure it. The incentive for flexibility arises from the gap between the current and desired state of business process performance, which forces organisations to adapt their strategies, structure and technologies to achieve new goals and improve performance. The flexibility is assessed based on the following indicators: reaction time (adaptation speed), quality of reaction (effectiveness of changes) and cost of adaptation (resource costs of changes). A list of specific indicators and criteria for assessing the flexibility of business processes of enterprises in the transport and logistics system has been developed, which includes characteristics from different areas: production, financial, logistics, and management. The proposed approach is a systematic approach to determining the level of flexibility in the context of constant change and instability and serves as a basis for further research and development of practical tools to increase flexibility in the ATP.