UC-048 DineNGo - AI Genie
This projects aims to enhance the flagship product from Driven Software Solutions called DineNGo by implementing a new chatbot to help users with technical troubleshooting. This will allow for instant technical support for common issues and reduces the number of support tickets being created. It provides informed and brief response in a quick manner to walk users through whatever technical issues they are currently having with the DineNGo software. It was built with an Angular frontend and a Node.JS backend as well as a MongoDB database for querying information.
Publication Details
- Journal
- DigitalCommons - Kennesaw State University (Kennesaw State University)
- Published
- 2025-04-15
- Primary Topic
- AI in Service Interactions
- Type
- article
- Field-Weighted Citation Impact
- 0.00