Language Use in the Management of Refugees in Jordan: A Textual Analysis

Even though peace is a desired situation, conflicts are inevitable. The language of conflict resolution plays a noteworthy role in not only preventing violence and mitigating conflict escalation but also in addressing the pressing needs of affected and displaced individuals due to wars and conflicts in their homelands. There is thus a critical need to understand how linguistic strategies are employed in managing conflicts for refugees. This paper discusses the study which analyses the linguistic strategies employed in the United Nations High Commissioner for Refugees (UNHCR) documents concerning Syrian refugees in Jordan. Drawing upon Fairclough’s critical discourse analysis theory, this qualitative research examined the language of resolution embedded in these legal documents and the impact on the diplomatic management practices of these refugees. The findings revealed that the UNHCR skilfully combines authoritative and emphatic language in an attempt to address the problems and manage their concerns effectively. The study demonstrated not only the significant role of language in managing and resolving conflicts but also in shaping and mobilising international efforts to protect the refugees. The paper concludes with the recommendation that future research should consider the refugees’ narratives in conflict resolution and management