Intra-organizational transfer of digitalization capabilities.

Digitalization capabilities allow organizations to improve their supply chain performance and resilience. In organizations comprised of multiple subsidiary units, digitalization capabilities need to be transferred from one unit to another, a process that has been described as arduous. Using an embedded case design, the present study examines the transfer of digitalization capabilities between organizational units. The study findings highlight the importance of alignment between headquarters, subsidiary units, but also other stakeholders in providing expertise about the problem as experienced by the subsidiary and the solution. Ambiguity about causal factors and unproveness of the solution are both inhibiting factors.