Influence of Transformational Servant Leadership on Developing Urban Livability: A Case Study of Kampala Capital City Authority in Uganda

Transformational servant leadership is an emerging leadership concept that integrates the tenets of transformational leadership and servant leadership. The purpose of this research was to conduct a case study of Kampala Capital City Authority (KCCA) to explore how transformational servant leadership influences the development of urban livability. Since the investigation was a qualitative case study, data were collected through interviews with 10 KCCA leaders. Data were also gathered using document review. The study was guided by research questions that sought to understand the participants’ views on transformational servant leadership, urban livability, and the role of transformational servant leadership in developing urban livability. Six themes emerged during data analysis: (1) leading transformation, (2) people and community-centered leadership, (3) urban attractiveness and well-being, (4) livability impediments and opportunities, (5) vision and engagement, and (6) serving employees and community. According to the findings, transformational servant leadership can improve urban livability because transformational servant leaders focus on creating transformation in organizations and situations, and serving people. This research enhances the knowledge of transformational servant leadership. The study also adds to existing research on transformational servant leadership. In addition, the study also provides insights that city leaders can utilize to improve urban livability.