Improving Therapeutic Communication Between Patients and Nurses Using the Commit to Sit Method in The Obgyn/Postpartum/Mother-Baby Unit

Purpose To improve patients’ perceptions of nurses by listening to their needs, helping nurses to engage with their patients therapeutically in the OBGYN/Postpartum/Mother-Baby unit. Aiming to increase patient satisfaction scores from 62.5% to 70% by December 2024 using the "Commit to Sit" method. Background The project was implemented in an OBGYN/Postpartum/Mother-Baby Unit, addressing the concerns of the patient’s perception of nurses not listening and addressing their needs which has contributed to a decline in patient satisfaction scores. Methodology The Plan-Do-Study-Act (PDSA) model was used. Nurses were trained to sit at eye level with patients for 3–5 minutes per shift. Data was collected via patient satisfaction surveys (134 respondents) and nurse participation logs. Results Patient satisfaction reached 92.5% overall, but fluctuated monthly (65% to 21%), tied to changes in nurse participation. Engagement stayed at 69.0%, below target, due to systemic barriers. Implications The "Commit to Sit" method requires organizational support, tracking into electronic health records. Piloting during stable staffing periods.