Estudio comparativo del clima laboral en dos Agencias del giro automotriz

The objective of this research is to compare the work environment of two automotive agencies, highlighting the specific needs in each, and describing the differences and similarities between them as a basis for the development of continuous improvement proposals. Theresearch presents an initial diagnosis conducted through a survey designed by the corporate team, which allowed the identification of critical dimensions of the work environment. The comparative study is based on a quantitative method, and the survey was applied to a population sample from each agency. The results are presented in tables to describe the key points supporting the conclusion. The comparative analysis is conducted based on five levels of work environment perception: high, medium, low, neutral, and negative. Finally, suggestions for improving the work environment in the agencies under study are presented.