Beyond Code: The Impact of Generative AI on Work Systems in Software Engineering

The development of Generative Artificial Intelligence (GenAI) in Software Engineering (SE) is driving significant transformations in work systems, impacting work practices, information management, and development processes. This study applies Work System Theory to explore how GenAI not only enhances individual tasks but also redefines entire workflows and collaboration models within SE environments. Through a case study involving expert interviews at a telecommunications and software company, the research uncovers both substantial benefits and emerging challenges associated with GenAI integration. The findings contribute to a structured framework that offers guidance for effectively implementing GenAI to enhance productivity and foster innovation in SE. These insights are essential for practitioners managing the rapidly evolving SE landscape, ensuring the successful and sustainable adoption of GenAI within work systems.