Adopting New Technologies for Facility Management. What Buildings’ Administrators Long for?

Facility Management (FM) addresses technical management of a wide array of buildings’ assets. Nowadays, full-scope FM gravitates towards directly supporting several Sustainable Development Goals and implies handling large volumes of data. Data regarding the condition of hardware and its readiness for operating properly tends to be stored within dispersed, manually-fed systems, or even in print. Worst-case scenario: it resides in managers’ heads only. To reduce the costs that build up within the Operation and Maintenance phase, the maturity of data handling needs to be increased. The goal of this paper is to reveal the real-world managerial, tool-related, and analytical needs, the implementation of which shall pave the way to reducing overall FM costs while ensuring failure-free operation of devices across facilities. The findings point out what directions for technology enhancements small-scale FM providers can commit to in their day-to-day practices to break down the barriers to ensuring sustainable FM in a resource-constrained environment.