Моделювання вибору транспортно-експедиторського підприємства для забезпечення потреб замовника в процесі організації мультимодальних перевезень вантажів

Problem: The issue of efficiency in the delivery of goods in international transportation is particularly relevant given the high level of competition among intermediary organizations in the freight forwarding services market. Each business entity offers a different range of services to customers, which vary in terms of cost, duration, and service quality. To establish reliable partnerships, it is advisable to agree on cooperation conditions between the client and the service provider that align with the strategic goals of both organizations. Goal: The objective of this study is to develop a simulation model of the activities of a freight forwarding company in organizing multimodal cargo transportation, as well as to create a methodology for clients to select a freight forwarding company that best meets their needs. Methodology: The evaluation of the performance indicators of freight forwarding companies that provide services to clients under various commercial conditions is carried out based on a simulation model developed in the GPSS software environment. This approach allows for the identification of deviations in the generalized efficiency indicators of freight forwarding companies, taking into account customer requirements regarding cooperation terms and delivery routes. Results: The application of modern software solutions in the activities of production and trade enterprises enables a comparative analysis of the effectiveness of cooperation with various foreign economic entities and facilitates managerial decision-making regarding the servicing of individual orders or the establishment of long-term partnerships. A key advantage of the proposed model is its ability to assess both qualitative and quantitative indicators of freight forwarding companies’ performance, considering the individual requirements of the client. Originality: The proposed simulation model for selecting a freight forwarding company to meet customer needs in organizing multimodal cargo transportation allows for a justified choice of an intermediary organization, considering the commercial cooperation terms, service quality, and efficiency indicators. Practical Value: The practical significance of this study lies in the fact that the proposed simulation model can be applied for planning the operations of a freight forwarding company when servicing clients who require cargo delivery via various multimodal routes. This is achieved through formalizing the time characteristics of operations performed at each service stage and evaluating the quality of service provided by company personnel. Additionally, clients can use this software solution to select an intermediary organization based on previous interaction experience and transportation route considerations.