Addressing Human Factors in Multi-Screen Information Systems Use Contexts

The widespread adoption of multi-screen workstations, intensified by the hybrid work trends that emerged in the post-pandemic era, amplifies occupational health risks such as musculoskeletal disorders stemming from suboptimal spatial configurations. While previous studies have primarily linked information systems (IS) users’ well-being issues to technical or social factors, the influence of physical workspace configurations remains underexplored in human-computer interaction (HCI) research. As multi-screen work environments and telework become the norm, a comprehensive investigation into human factors involved in this interaction context is imperative. Drawing on interviews with professionals in office ergonomics, this exploratory study provides empirical insights into how physical factors shape IS users’ work and behaviors. By synthesizing expert insights, we identify key challenges in understanding environmental aspects of contemporary workspace configurations and highlight opportunities to leverage data and digital tools for improving ergonomic assessment in multi-screen workspaces, ultimately benefiting IS users.