Mental Health Survey With Client Feedback

Addressing mental health stigmas in lower-income communities and taking in client feedback to give better results back to clients. Monterey County Behavioral Health Access to Treatment provides crisis services, alcohol and substance abuse support, transitional youth programs, and access services to those with mental health disorders. The agency serves only those with medical insurance in the Monterey County area. The purpose of the mental health survey, along with client feedback, is to track client progress and outcomes. This can help ensure that clients receive the support and care that is most relevant to their individual circumstances. The most important findings when viewing the results were that most clients wished they were not referred to other services and had to wait an extended period. Clients wished they could receive services at the Access to Treatment office sooner. However, clients are always instructed that MCBH only takes in high-level care clients, and lower-level of care patients will be referred out. Addressing this issue takes time and more awareness from clients when they first come in. The Access to Treatment office is a crisis prevention center, but it can still help those in non-crisis situations.