Enhancing Veterans' Benefits Application Process and Healthcare Access by Use of Digital Medical Records

This study addresses the inefficiencies in the disability benefits application process for veterans, focusing on the potential benefits of providing digital medical records from the Department of Defense (DoD) to the Department of Veteran Affairs (VA). The research examines whether the integration of digital medical records can improve veterans' access to benefits and healthcare. Utilizing a case study approach within the New Jersey Veterans Benefits Administration (VBA), this mixed-methods research combines both quantitative and qualitative analyses. The quantitative data was collected from veterans through surveys, while qualitative insights were gathered through interviews with key informants, including a veteran service representative, a veteran service officer, a VA budget analyst, and a nurse practitioner. The findings suggest that digital records can reduce delays in care, lower financial burdens by streamlining the application process, and improve the identification of health trends. However, barriers such as data security concerns and system incompatibilities remain significant challenges. This study concludes that the implementation of digital medical records has the potential to significantly improve veterans' experiences by expediting access to care and benefits, while also contributing to broader advancements in public administration and healthcare systems.