SERVICE COMPACT (SERVICOM) AND SERVICE DELIVERY IN UNIVERSITY OF UYO, AKWA IBOM STATE, NIGERIA

Public service efficiency has become a notable issue throughout the years, for which the federal government established SERVICOM. This particular case study aims to analyze the impact of SERVICOM in the University of Uyo as it pertains to the effectiveness of teaching and administration services in the university. The study adopted reinforcement theory as the theoretical framework. A mixed-method approach was used to conduct the walkthrough, utilizing qualitative and quantitative methods. Primary data was acquired through interviews and questionnaires, while secondary data was collected from academic journals and SERVICOM files. Using the Taro Yamane formula, a sample of 400 participants was identified, and stratified random sampling was used. The data was processed using descriptive statistics, mean, standard deviation, and Pearson product-moment correlation analysis. The findings established a strong positive correlation between SERVICOM and the quality of teaching and learning, as well as a very strong positive relationship between SERVICOM and administrative service delivery. It was also suggested that serving reporting units focus on implementing continuous training on SERVICOM principles to make certain their staff understand and apply these practices.