A CASE STUDY ON WELLNESS AND SATISFACTION OF PARAMEDICAL STAFF

In the dynamic and high pressure environment of health care, the wellbeing and productivity ofhospital employees are critical not only for the success of the organization but also for safety andsatisfaction of the patients. Happiness is “an emotional or affective state that is characterized byfeelings of enjoyment and satisfaction, which is often equated with morale, contentment, well-being,life satisfaction, successful aging, quality of life, and the good life.” Employee wellbeing is interlinkedwith physical, mental, emotional and economical fulfillment. The state of being satisfied with the joband its environment both internal and external is considered to be a constituent of employee wellbeingand happiness. The hospital employees and their satisfaction have direct impact with thecustomers services. The hospital employees are the important stake holder of the business. The happyemployee will ensure quality service to the patients and make them happy and unhappy employeemake some mistakes or near miss or an error which may end up in unpredictable loss to the patientsand organization. The patients and attenders were very sensitive towards the kind of service given bythe hospital staff. The hospital is the residential establishment providing preventive, diagnostic,curative, and rehabilitative services through the inpatient and outpatient departments. The hospitalfunctions only with the hands of its employees.The study was conducted at a multispecialty hospital in the Madurai district of Tamil Nadu, India. Itcovers the paramedical staff working in the hospital. The researcher collected the information fromthe data sheets, which consist of 25 variables related to employee well-being. The employees rated thevariables with a 1 to 5 Likert rating scale from „highly unsatisfied" to „highly satisfied". 100 sampleswere taken for the study.