Designing with People, Systems and Data in Health; an advanced design-led approach introducing Person-Journey-System Maps for Multiple Long-Term Conditions

This session presented a transdisciplinary, design-led approach to improving and transitioning health and care systems for multiple long-term conditions, drawing on Inclusive, Human-Centred, and Systemic Design theory and practice. We introduced a three-tier model comprising Person, Journey, and System maps, co-produced to capture rich multi-level insights from a diverse group of patients, practitioners, providers, and public partners. We discussed the implications of converging big and thick data for problem definition and prioritization in health systems. Finally, we identified key leverage points across person/journey/system levels for MLTC health systems change. The work was part of the SysteMatic project, which aimed to design and engineer better health systems for people living with Multiple Long-Term Conditions. It was funded by the National Institute for Health Research (NIHR) and the Engineering and Physical Sciences Research Council (EPSRC) under the Systems Engineering Innovation Hubs for Multiple Long-Term Conditions (SEISMIC) scheme.This seminar is organised by the AI for Multiple Long Term Conditions Research Support Facility (link to the same archived website). The complete list of seminars can be found here. AIM RSF funded by the NIHR [Artificial Intelligence for Multiple Long-Term Conditions (AIM) programme (NIHR202647).