ORGANIZATIONAL SUPPORT AND CULTURE ON PERFORMANCE MEDIATED BY WORK ENGAGEMENT AND AGE MODERATION FOR HEALTH WORKERS

Abstract This research was conducted with the aim of examining and determining the influence of organizational support and culture on work engagement and performance as well as to analyze the mediating role of work engagement and moderation of age. This study used a correlational method design with a population comprising all health workers at the Kendari City Public Health Center, where the total sample used was 154 health workers. Data were collected using a questionnaire and analyzed using SEM-PLS Ver. 3. The findings of this research reveal that organizational support can significantly influence the increase in work engagement and performance of health workers as well as organizational culture. Work engagement plays a significant role in performance and partially mediates the influence of organizational support and culture on performance. Finally, the moderation test revealed that optimizing the provision of organizational support to younger health workers increased their work engagement. These findings contribute positively to understanding the role of organizations in encouraging individuals to work and improve their performance. In addition, these findings also increase the understanding of the relationship between organizational support provided to younger individuals and increasing their work engagement.