Design Intervention for CIT Campus: Application-Based Solution To Address Campus-Related Issues

Abstract: In any institution, but particularly in educational settings, a complaint redressal system is essential to preserving a responsive and healthy atmosphere. It provides a controlled forum for students to express their worries, offer suggestions, and look for solutions to problems they encounter on campus daily. Students are unhappy with CIT Kokrajhar's manual, ineffective, and opaque complaint redressal system. Although they are manually filed, complaints concerning serious problems like subpar food, dirty hostel conditions, and neglected maintenance are frequently disregarded or go unanswered. Additionally, the process is made more difficult and deters students from reporting problems by the requirement that complaints be filed in person or over the phone. The campus lacks a system for tracking misplaced items, which exacerbates the situation. This research investigates the need for a more organized and open method of handling student complaints and recovering misplaced items. The system seeks to improve accountability and integrity and expedite the resolution of grievances by putting in place a digital complaint management system that enables students to report issues, monitor responses, and identify recurring issues. Practical Implications: The goal of the suggested changes is to make the campus environment more accommodating and responsive, which will enhance the overall experience of students there. Keywords: Prototyping; User interface; User experience design; Visual communication.