STRENGTHENING THE RESPONSIBILITY OF CONSUMER PROTECTION OF TRADERS PROVIDING GOODS AND SERVICES

The Law on Consumer Rights Protection 2023 stipulates the basic responsibilities of organizations and individuals trading in goods and services such as: responsibility to protect consumer information, responsibility to protect vulnerable consumers, responsibility to resolve complaints, responsibility to recall defective goods, warranty responsibility as well as other related responsibilities when using digital platforms to provide products and goods to consumers. To strengthen the implementation of responsibilities of organizations and individuals trading in goods and services, it is necessary to have the participation of related entities such as management agencies, enterprises, consumers as well as press and media agencies.