Assessment of Human Relations Skills on Job Performance among Colleges of Education Secretaries in Ilorin Metropolis, Kwara State, Nigeria

The study assessed human relations skills on job performance among Colleges of Education Secretaries in Ilorin metropolis, Kwara State. A researcher-constructed questionnaire was used in obtaining information for the study, with a reliability coefficient of 0.72. A descriptive survey design was adopted for the study. Two research questions and one hypothesis guided the study. The population of the study comprised 80 secretaries in the public and private Colleges of Education in Ilorin metropolis, and census sampling technique was employed to sample all 80 secretaries. Mean and standard deviation were used to answer the questions and regression analysis to test the hypothesis. Results obtained revealed a very high demonstration of human relations skills (Mean= 3.57; SD= 0.67); while secretaries’ overall job performance was rated high (Mean= 3.43; SD= 0.66). There was a positive impact of human relations skills on job performance among colleges of education secretaries (R= 0,076). The study concludes that human relation skills impact on job performance among colleges of education secretaries in Ilorin metropolis, Kwara state. It is recommended, among others, that cultural sensitivity be integrated into the training of secretaries, to ensure human relations skills are attuned to cultural contexts in which secretaries operate. Keywords: Human Relation Skills, Secretaries, Job Performance, Colleges of education,