Unpacking selected human resources management best practices: A Total Quality Management Perspective.

The human resources management (HRM) serves as a primaryengine for every organisation, owing to its nature in the ability to attractand retain relevant talent. HRM best practice is predominantly key pillar toorganisational development and achieving organizational objectives.Developing and implementing HRM best practices that are integrated withorganisational and operational strategy is critical. This ensures contributionto the development of a high-performance culture, and that theorganisation has the talented, skilled and engaged people it requires, tocreate a positive employment relationship between management andemployees and further encouraging the application of an ethical approachto people management. However, organisational leadership and processeshave always been contended and understood to play a role in employees’lack of trust and performance towards organisational development andtransformation. The aim of this paper is to unpack selected HRM bestpractices from the lenses of total quality management. The study uses aqualitative approach and uses secondary data towards thematic and contentanalysis as analysis tools. The study concludes that leadership, andprocesses are key pillars in strengthening implementation of HRM bestpractices. The study recommends continuous improvement as anunderpinning pillar to organisational development, leadership andemployees’ development to promote effective HRM practices that benefitthe organisation and its employees. The study contributes towards effectiveand efficient HRM practices through empowering the leadership andenhancing processes that govern the effectiveness of the HRM bestpractices.