EXPERIENCE IN IMPLEMENTING A MULTI-LEVEL QUALITY CONTROL SYSTEM IN A PHARMACY BASED ON INTERNATIONAL ISO STANDARDS

The article examines the experience of implementing a multi-level quality control system in a pharmacy through the integration of international ISO 9001 standards and Good Pharmacy Practice (GPP) guidelines. It describes the process of developing and operating a quality management system adapted to pharmaceutical activities, including process analysis, documentation, and staff training. Quality control tools such as auditing and monitoring are discussed, as well as challenges related to regulatory compliance and employee engagement. The article analyzes international experience and emphasizes the synergy between ISO 9001 and GPP in creating an effective patient-centered quality system. In conclusion, the importance of continuous improvement in quality management in pharmacies to meet international standards is highlighted.