EVALUATION OF SERVICE EFFICIENCY OF COMMUNICATION ENTERPRISES IN UZBEKISTAN

In modern conditions, where telecommunications have played a decisive role in economic and social development, the quality of service becomes the main factor of the competitiveness of communication enterprises. Based on this, the purpose of the study is to analyze the efficiency of service delivery to communication enterprises of Uzbekistan, to identify the main problems and to offer solutions for its improvement. A literature review was conducted, information on service quality and customer satisfaction was studied, and a survey was conducted among consumers and employees of communication companies. The SWOT analysis of service to communication companies in Uzbekistan reveals the strengths and weaknesses of the industry.