STAFF PERCEPTION OF TOTAL QUALITY MANAGEMENT FACTORS AT NATIONAL ORTHOPAEDIC HOSPITAL, ENUGU (NOHE), SOUTH-EAST, NIGERIA

Abstract: Introduction: Total Quality Management (TQM) is a management-based approach that engages all members of an organization in improving processes, products, services, and culture to achieve higher levels of satisfaction among customers and stakeholders. TQM in healthcare focuses on patient satisfaction, continuous improvement, teamwork, and strong leadership, all contributing to enhanced healthcare service quality. Thus, this study focused on assessing staff perception of TQM factors at National Orthopaedic Hospital, Enugu (NOHE), Enugu State, South-East Nigeria. Methods: The study was a descriptive cross-sectional study involving a sample of 450 staff members which was conducted at NOHE. Data were collected using a validated, researcher-structured questionnaire. Data analysis was performed using the Statistical Package for Social Sciences (SPSS) Version 25. Results: The overall means and standard deviations for the different TQM domains were as follows: organizational factors (3.24±0.28), interpersonal factors (2.50±0.26), facility factors (3.02±0.28), environmental factors (3.17±0.37), and economic factors (2.78±0.34). The findings indicated that over 95% of the staff perceived the TQM factors positively. However, certain parameters, such as the location of the hospital in facility factors and the unavailability of adequate subventions from the government in economic factors, received relatively negative responses. No statistically significant differences in TQM perceptions based on grade level or job specialty were found. Most staff at NOHE judged the TQM factors to be good, although concerns regarding government subvention and hospital location were noted. Keywords: Total quality management, healthcare quality, organisational factors, interpersonal factors, environmental factors, economic factors. Title: STAFF PERCEPTION OF TOTAL QUALITY MANAGEMENT FACTORS AT NATIONAL ORTHOPAEDIC HOSPITAL, ENUGU (NOHE), SOUTH-EAST, NIGERIA Author: Christian Chiemeka Ozor, Ijeoma Lewechi Okoronkwo International Journal of Novel Research in Marketing Management and Economics ISSN 2394-7322 Vol. 11, Issue 3, September 2024 - December 2024 Page No: 109-117 Novelty Journals Website: www.noveltyjournals.com Published Date: 24-December-2024 DOI: https://doi.org/10.5281/zenodo.14552243 Paper Download Link (Source) https://www.noveltyjournals.com/upload/paper/STAFF%20PERCEPTION%20OF%20TOTAL%20QUALITY-24122024-4.pdf