Enhancing Training by Incorporating ChatGPT in Learning Modules: An Exploration of Benefits, Challenges, and Best Practices

This literature review explains how trainers or content creators can use ChatGPT for various training programs in a corporate environment. 27 peer- reviewed articles were used to write this literature review focusing on using AI tools for better learner engagement, personalized feedback, and easier access to learning. The findings suggest that AI can be very effective in bringing about higher learner satisfaction and automate corporate training through on-demand, personalised learning. But there is not a seamless use of AI. It can bring up issues like data privacy, truthfulness of data and how dependent you can be on technology. This review aims to guide the content creators or trainers on how to use ChatGPT for better training while managing the challenges that arise with it.