UNDERSTANDING TRAINING MODULES FOR SKILL ENHANCEMENT IN LUXURY HOTELS OF PUNE CITY

The hospitality industry, especially in the luxury segment, requires a highly skilled and professionally trained workforce to maintain exceptional service standards. In Pune city, the rise of four-star and five-star hotels has created a demand for structured training programs that cater to both technical and soft skill development among employees. This study focuses on understanding the types of training modules used in luxury hotels for skill enhancement, including on-the-job training, off-the-job training, safety training, orientation, management training, refresher training, and computer-based modules. Primary data was collected from 480 employees across various departments such as food production, housekeeping, front office, food and beverage, and sales and marketing. Using statistical tools like weighted mean, standard deviation, and coefficient of variation, the study assessed the effectiveness and preference of different training practices. Findings indicate that on-the-job training, orientation programs, and safety modules are widely accepted and perceived as the most beneficial by employees. Moreover, the study explores the rationale behind conducting these training programs, such as increasing efficiency, enhancing customer satisfaction, reducing errors, and promoting job satisfaction. The results underline the importance of customizing training modules to suit departmental needs and employee expectations. The study concludes that continuous and structured training not only improves skill sets but also contributes to organizational growth and service excellence.