Integrated INN-MACONT Framework with Interval Neutrosophic MAGDM: Enhancing Services Performance Evaluation in Library and Information Institutions from the Perspective of User Experience

From the perspective of user experience, the performance evaluation of services in library and information institutions focuses on the ease of use, satisfaction, and responsiveness to user needs. By analyzing the experiences users gain during service utilization, key factors such as convenience, personalization, and efficiency are assessed. User feedback serves as a core basis for improving service quality, helping institutions optimize service processes, enhance user engagement, and continuously innovate to better meet diverse user needs and expectations, ultimately maximizing the value of the services provided. The services performance evaluation in library and information institutions from the perspective of user experience is multiple-attribute group decision-making (MAGDM). Recently, the MACONT approach was illustrated to put forward MAGDM. The interval neutrosophic sets (INSs) are illustrated as a tool for managing fuzzy data during the services performance evaluation in library and information institutions from the perspective of user experience. In this work, the interval neutrosophic number MACONT (INN-MACONT) approach is illustrated to put forward the MAGDM under INSs. Ultimately, a numerical analysis for services performance evaluation in library and information institutions from the perspective of user experience is illustrated to validate the proposed approach.