THE EFFECTS OF IMPLEMENTATION OF BALANCED SCORECARD ON JUSTICE DELIVERANCE: THE CASE OF OROMIA SUPREME COURT.

This study aims to investigate the effects of the BSC on various aspects of justice delivery within the OSC. Developed by Kaplan and Norton in 1992, the BSC evaluates organization performance across learning and growth, internal processes, customers, and financial perspectives including the judiciary. The research addresses critical questions regarding the BSC's influence on case management efficiency, justice delivery effectiveness, customer satisfaction, and employee perceptions within the OSC. Despite over a decade of BSC use, its specific effects on judicial administration remain underexplored. Utilizing a mixed research approach with both descriptive and explanatory research designs. The findings reveal that the implementation of the BSC in the OSC has significantly enhanced various aspects of justice delivery. Regression analysis and descriptive findings demonstrate that BSC implementation markedly improves the efficiency of case management, with reduced case processing times and higher clearance rates. The BSC also effectively improves the effectiveness of justice delivery by significantly reducing case backlogs, reflected in a mean difference of -2.76 and a strong statistical significance. Additionally, customer satisfaction has notably increased, with high accessibility and expectations being met. Employee perceptions also highlight substantial improvements in engagement and training postBSC implementation. The study concludes that the BSC's strong positive correlation (R = 0.928) with justice deliverance, and high explanatory power (R-squared = 0.861), affirm that BSC implementation aligns strategic objectives with performance measures, leading to a more efficient, effective, and satisfactory judicial system in the OSC. The study recommends the OSC invest in case management software, train staff on best practices, and implement cost-saving technologies to reduce case processing times and improve financial performance. Focus on effective strategies to increase case clearance rates, regularly review and adjust these strategies, and implement targeted initiatives to reduce pending cases. Develop comprehensive and up-todate training programs for judicial staff, regularly assess their effectiveness, recognize and reward staff contributions, and provide professional development opportunities. Continuously seek feedback from court users to understand their needs, implement user-friendly services, and improve communication to enhance satisfaction. Maintain and improve the court's effectiveness in delivering justice by reducing case resolution times and promptly addressing backlog issues.