The Satisfaction of Medical Practitioners with Quality of Public-Private Partnership (PPP) Radiological Services at a Teaching Hospital in South West Nigeria: Our Experience

Introduction: The quality of diagnostic services is essential for timely and accurate patient care. In resource-limited settings like Nigeria, challenges such as inadequate infrastructure, underfunding, and lack of resources affect healthcare delivery. Public-Private Partnerships (PPPs) have emerged as a viable solution to address these challenges by leveraging resources from both sectors. This study evaluates physician satisfaction with PPP radiological services at Lagos State University Teaching Hospital (LASUTH). Methods: This study deployed a descriptive cross-sectional design on 290 physicians at Lagos State University Teaching Hospital, Lagos State, Nigeria. Data were collected using structured questionnaires and descriptive statistics, including frequencies, percentages, were used to summarize and analyze the data. Results: Overall, 71.7% of physicians were satisfied with PPP radiological services, with requisition form adequacy (79.3%) and personnel availability (43.9%) being key strengths. Dissatisfaction stemmed from delays, poor communication, and inconsistent service quality. Access to updated diagnostic handbooks and specialties significantly influenced satisfaction, with radiologists and surgeons reporting higher satisfaction levels (p < 0.05). Conclusion: Physician satisfaction with PPP radiological services at LASUTH is moderate, highlighting the need for improved communication, timely service delivery, and investments in advanced diagnostic tools. These measures can enhance healthcare quality and patient outcomes in similar resource-limited settings.