Assessing the Impact of the Work from Home Phenomena on Employee Productivity in Clinton Health Access Initiative (CHAI), Zambia During the COVID-19 Pandemic

The COVID-19 pandemic in 2019 prompted major changes to social life leading to lockdowns and organisations having employees work from home to ensure social distancing. Between 2020 and 2021, the Clinton Health Access Initiative (CHAI) implemented the work-from-home policy. A study was conducted to determine the impact of CHAI's work-from-home policy on employee productivity. A questionnaire adapted from previous studies was used to collect quantitative data from all 51 CHAI employees in the district who worked at CHAI during the COVID-19 pandemic. A Google link was sent to their email addresses and mobile phones; 40 responded, representing a 78% response rate. The study found that working from home positively influenced employee productivity with most respondents 16 (40%) and 13 (32.5%) strongly agreeing that it was more effective to work from home during the pandemic. 18 respondents (45%) agreed, and 18 respondents (45%) strongly agreed that they worked longer hours and completed tasks more quickly from home as opposed to in an office. Household characteristics had a significant correlation with productivity. Designated workspace (p=0.007) and comfortable furniture (p=0.021) while the number of people in the household had (p=0.018). Organisational support through the provision of equipment by the organisation (p=0.042) and easy access to work documents (p=0.043) was significantly associated with employee productivity. The study concluded that employees’ productivity was positively impacted by working from home. Household characteristics equally had a significant impact on productivity as did organisational support. All three independent variables had a significant impact on remote work productivity during COVID-19. The findings of this study confirmed the null hypotheses that the work from home directive did increase employee productivity. As part of organisational support for their employees, the study recommends that organisation develop a contingency plan and encourage training and skill development that gives employees familiarity with digital tools. Employees should also ensure that their homes are comfortable for remote working. Implications of the study findings underscore the importance of organisational adaptability in planning for flexible working policies. Providing the resources required for employees to work remotely and prioritizing employee mental wellness.