A Study to Evaluate Patient Satisfaction After Implemantation of Respectful Maternity Care Under Laqshya Programme at Tertiary Care In Central India

Aims: This study evaluates the satisfaction levels among mothers after the implementation of RMC under the LaQshya Programme at tertiary care in Central India. Method and materials: This study was designed as a cross-sectional observational study. A cross-sectional study design was selected to capture a snapshot of the satisfaction levels of mothers who delivered at a tertiary care centre in Central India. Result: The study evaluated patient satisfaction with various maternity services. Most participants gave moderate scores (3) for registration (70%), information on facility access (39.5%), bedsheets (62.6%), food (75.9%), and wheelchair/aya bai assistance (~73%). Registration was initiated within 30–60 minutes for 40.1% of women. During delivery, 94.37% reported no abuse, 91% had adequate privacy, 94% received delivery information, and 94.09% had a birth companion. Breastfeeding was mostly delayed, with 57.8% initiating after 2 hours. Contraceptive advice was received by 78.1% of participants. Overall, while satisfaction was moderate, gaps remained in timely registration, early breastfeeding initiation, and postnatal contraceptive counseling. Conclusion: In order to address the identified gaps and enhance the overall quality of maternity care, it Is crucial to prioritize continuous training for healthcare providers, allocate resources more effectively, and establish strong monitoring mechanisms.