THE IMPACT OF MOBILE APPLICATIONS ON SMART HOTEL MANAGEMENT SYSTEMS

The addition of mobile apps to smart hotel management systems has completely changed how the hospitality industry works. Mobile apps enable hotels to automate a wide range of services, from reservations and room access to personalized concierge services and real-time guest feedback. This dissertation investigates how mobile applications contribute to smarter hotel operations by facilitating seamless communication, enhancing service quality, and enabling data-driven decision-making processes. It explores how features such as mobile check-in/check-out, keyless room entry, digital room controls, and instant messaging between guests and staff contribute to higher guest satisfaction and loyalty. Additionally, the study examines the role of mobile technologies in resource optimization, energy management, and predictive maintenance within hotel infrastructure. The research also addresses challenges associated with integrating mobile platforms, such as cybersecurity threats, data privacy concerns, and the need for staff training. By analyzing current trends, technological advancements, and best practices, the dissertation provides insights into how mobile applications are redefining smart hotel management systems and shaping the future of the hospitality industry in an increasingly digital and competitive environment