Determinants of the Satisfaction of Class Xi And Class Xii Students in High School in Banten Province

Banten Province has implemented the amendment to Law No. 23/2014 regarding the transfer of authority in the education sector since 2017. This regulation aims to improve the quality of education services and ensure balanced attention at local and central levels. A survey was conducted to assess high school students’ satisfaction with education services and identify areas for improvement. The qualitative survey employed random sampling to select schools, with data collected using a satisfaction questionnaire. Descriptive statistical analysis provided insights into satisfaction levels. At the same time, inferential statistics examined relationships between five independent variables (facilities, psychosocial support, curriculum, self-development, and assessment) and the dependent variable (learning quality). Results showed satisfaction percentages: learning quality (79.13%), facilities (79.35%), psychosocial support (78.28%), self-development (80.06%), curriculum (78.52%), and assessment process (81.38%). Hypothesis testing revealed a significant simultaneous effect of all independent variables on learning quality (sig. = 0.000 < 0.05). Facilities, self-development, and assessment significantly impacted learning quality individually. Overall, students responded satisfactorily to education services, though improvements are necessary to enhance specific aspects. These findings highlight the need for targeted strategies to elevate education quality and continuously achieve optimal student outcomes.