Talent Management in the Hospitality and Tourism Industry: The Role of Societal and Organisational Culture.

Talent management plays a pivotal role in the hospitality and tourism industry, where service quality is closely linked to customer satisfaction and overall business success. This sector demands the continuous development of skills, a commitment to service excellence, and a deep sense of cultural sensitivity. In such a global and diverse industry, understanding and respecting different cultures is not just valuable—it is essential. This study underscores the importance for hospitality and tourism organizations to adopt culturally responsive talent management frameworks in order to remain competitive and sustainable in an increasingly globalized market. Societal culture influences employee values, work ethics, and motivation, while organizational culture shapes internal practices, leadership approaches, and team dynamics. The interaction between these cultural layers significantly impacts the effectiveness of talent management strategies. Practices such as strategic hiring, ongoing training, performance evaluation, and succession planning must be approached through a culturally sensitive lens. Culturally adaptive talent strategies not only enhance employee performance and innovation but also help reduce turnover and foster inclusive workplace environments. Ultimately, this study highlights the critical role of culturally aware and responsive talent management in building a resilient, people-centered, and forward-looking workforce in the hospitality and tourism sectors.