Program Utilization and Satisfaction of One Hospital Command System

Abstract This study determined the extent of utilization and satisfaction of personnel operating the One Hospital Command System (OHCS) established by the Himamaylan City Health Office. A correlation methodology was employed, wherein data was collected from 181 healthcare professionals trained on the operation of the OHCS. The study revealed that many Health Workers lacked technical expertise, and software responsiveness was a major issue which suggested a user’s friendly system. Furthermore, the personnel utilization on software responsiveness got a mean score of 2.566 which was interpreted as moderately utilized, while personnel satisfaction on software responsiveness got a mean score of 2.162 which was interpreted as not satisfied. These challenges highlighted the need for improved training and system upgrades. Moreover, a notable correlation result of 0.121 (Spearman Correlation) was discovered between the extent of utilization and extent of satisfaction of personnel utilizing the OHCS, with p-value of 0.024, emphasizing the significance of tackling these operational difficulties. The most challenging aspect of the service was the software's responsiveness, which required enhancements in internet connectivity, hardware support, and computer maintenance. Conversely, there were less difficulties experienced during the process of admitting patients. These findings indicated that specific health personnel interventions, such as training programs aimed at improving technical abilities and software usability, were crucial for enhancing the overall performance of the OHCS in Himamaylan City, Negros Occidental, Philippines. Keywords: OHCS, Utilization, Satisfaction, Software Responsiveness