WAREHOUSE MANAGEMENT PRACTICE AND PERFORMANCE OF PHARMACEUTICAL FIRMS IN ENUGU STATE, NIGERIA

This study looked at the effect of warehouse management practice on performance of pharmaceutical firms in Enugu State, Nigeria. The specific objectives were to; investigate the effect of raw materials/components on market expansion of pharmaceutical firms in Enugu State, Nigeria and ascertain the effect of finished goods maintenance on customer satisfaction of pharmaceutical firms in Enugu State, Nigeria. The study adopted a survey design. The population of the study was three hundred and forty nine (349). The sample size of 349 was adopted due to manageable unite of the population. The study used convenience sampling procedure and structured questionnaire was used to select respondents. Simple regression statistical tool was employed to test two formulated hypotheses. The findings revealed that raw materials/components had significant positive effect on market expansion in pharmaceutical firms in Enugu State (F=238.378, p value 0.000<0.05) and finished goods maintenance had significant positive effect on customer satisfaction in pharmaceutical firms in Enugu State (F=431.361, p value 0.000<0.05). Therefore, based on the findings, researcher also concluded that warehouse plays an important role in supporting organizations as they strive for more efficient management systems. The study thus recommends that warehouse managers in pharmaceutical firms should ensure adequate raw materials and components in other to increase high productivity and availability of pharmaceutical products where the customers need them