Exploration of user experience within the retail market space

User experience in retail is crucial for customer satisfaction and brand loyalty. A well-designed store layout, appealing aesthetics, and clear signage enhance the shopping experience. Friendly, knowledgeable customer service and personalized assistance improve satisfaction. A seamless customer journey, from online to in-store, strengthens brand connections. Retailers focusing on design, service, and a smooth experience are more likely to succeed in a competitive market.

Institutions

Publication Details

Journal
Zenodo (CERN European Organization for Nuclear Research)
Published
2024-11-10
DOI
https://doi.org/10.5281/zenodo.14595031
Primary Topic
Consumer Retail Behavior Studies
Type
article
Field-Weighted Citation Impact
0.00
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article

Exploration of user experience within the retail market space

Zenodo (CERN European Organization for Nuclear Research)
Consumer Retail Behavior Studies
article

Exploration of user experience within the retail market space

article en

Abstract

User experience in retail is crucial for customer satisfaction and brand loyalty. A well-designed store layout, appealing aesthetics, and clear signage enhance the shopping experience. Friendly, knowledgeable customer service and personalized assistance improve satisfaction. A seamless customer journey, from online to in-store, strengthens brand connections. Retailers focusing on design, service, and a smooth experience are more likely to succeed in a competitive market.

Zenodo (CERN European Organization for Nuclear Research)
United States Department of the Interior (US), New York School of Interior Design (US)
Industry, innovation and infrastructure
Openalex Percentile: Top 45%
Consumer Retail Behavior Studies
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Exploration of user experience within the retail market space · Zenodo (CERN European Organization for Nuclear Research) (2024) | TGRS Research Map | TGRS