CONFLICT RESOLUTION STRATEGIES AND EMPLOYEE RETENTION IN CENTRAL BANK OF NIGERIA

In the study, we investigated the effect of conflict management on employee retention of Central Bank of Nigeria, Enugu State. The specific objectives were to: determine the effect of collaboration strategy on employee retention in Central Bank of Nigeria, Enugu State; ascertain the effect of compromise strategy on employee retention in Central Bank of Nigeria, Enugu State; and examine the effect of avoidance strategy on employee retention in Central Bank of Nigeria, Enugu State. The research utilized survey research design. The population of the study was 112. The collected data for the study was analysed through mean score. The Z-score statistical analysis was applied in testing the hypotheses. The findings revealed that: Collaboration, Compromise and Avoidance strategies had positive significant effect on employee retention in Central Bank of Nigeria, Enugu State. The study concluded that conflict management had a positive significant effect on employee retention in Central Bank of Nigeria, Enugu State. The study recommended among others that the Central Bank of Nigeria, Enugu Office should continue to prioritize and strengthen the collaboration strategy in conflict resolution.